Refund Policy

Version 1.0 · Last updated: July 16, 2026

1. General provisions

This Policy sets out the terms for refunds of paid Travel Pass access to the PhraseBook service. By paying for a Pass, you agree to this Policy.

2. What you are purchasing

A Travel Pass is a digital service: unlimited access to translations for 7 or 30 days, or a Founder's Passport (lifetime access with a fair-use limit of 1,000 translations per month). Your Pass period begins when you first use it, not when you pay for it.

3. When a refund is available

• You have paid for a Pass, but it has not been activated (you have not started using it): a full refund, no questions asked.
• Your payment was completed, but access was not provided because of a technical error in the service: a full refund.
• A duplicate charge: a refund of the duplicate payment.
• An unauthorized charge: a full refund if you contact us within 30 days.

4. When a refund is not available

• The Pass has been activated. Activation is what delivers the service, so from that moment the payment is not refundable.
• The Pass period has expired.
• You have breached the Terms of Use (automated use, bypassing limits, or reselling access).

5. How to request a refund

Email import.sgm@gmail.com and include:

• the email address used for payment;
• the date and amount of the payment;
• the reason for the refund.

We will review your request within 5 business days.

6. How refunds are issued

Refunds are issued to the same payment method used for the purchase. Funds may take up to 10 business days to arrive after the refund is approved.

7. Business registration details

Individual Entrepreneur Nikolay Vladimirovich Sadovnikov
INN (Taxpayer Identification Number): 121521606260
OGRNIP (Primary State Registration Number for an Individual Entrepreneur): 326169000095361
Email: import.sgm@gmail.com